SEVEN CX™
Create Great
Customer Experiences

Customers are more demanding than ever. In today’s competitive business environment, even one negative experience is enough to lose a customer forever because people now are less tolerant toward poor encounters than ever before.

Why
Customer Experience

Customer experience CX is the sum of all the interactions and considerations people have with your brand, Omnichannel.

Providing the customer with a unique and positive interaction through specific touch-points might positively affect your customers’ satisfaction, however, it is implied that having a single best performing experience for every touch-point is not enough. For instance, several businesses have stunning products, sales staff or marketing material, while failing on delivering superior customer service, assistance, etc.

In order to secure your business with a constant flow of customer satisfaction, and to fully meet their needs and expectations, it is necessary to bring all the touchpoints together and build up a unique journey, i.e. your customer journey. However, to finally improve and shape customers’ journeys, it is crucial to fully understand the customer experience.

Our approach to creating great Customer Experiences


The first step in setting up any customer-experience transformation is to recognize, that this is not an internal project, based on decision makers opinions. The key to great customer experiences, starts with the voice of the customer. Our approach is an outside-in approach, where all recommendations are based on analytics and data-driven findings.

Drafting an activity road-map will serve as a portfolio of initiatives to deliver on the vision. Data-driven findings must align with Senior executives vision, for the ideal customer experience.

Supporting the transformation, we deliver a governance blueprint, to ensure organizational progress and to align new and ongoing initiatives in each function with overall customer-experience objectives; A change story to underline the importance of delivering on goals, a clear direction for building internal capabilities, for long term sustainability and principles for defining a new way of working.

Our proven approach involves Seven elements; Collect, Connect, Concept, Create, Communicate and Circulate. All centered around the Customer.

Collect

Collect data and insights; your business, your market your customers and your potential

Connect

Connect the dots of customer-behaviour, needs and touch-points

Concept

Develop Concepts for future content, communication and circulation

Create

Create the communication that matches your business goals and the customer needs

Communicate

Define the right message, for the right person, in the right channel, at the right time

Circulate

Execute communication through the right tech stack, and optimize continuously

How we help clients

We help clients like you achieve dramatic improvements in growth and efficiency
by using customer-centric and data-driven strategies
to transform your operations from the back office to the front line.

Digital marketing strategy Accelerator


Our team of digital experts will assess your current digital maturity and structure, to help you develop a rock-solid foundation for your path to success, that aligns your business goals, prepares your operations and supports your vision for future investments. This will give you the argument for prioritizing your future digital investments.

SEVEN CX™: Great Customer Experience


Atcore helps leading companies to create a strategy and a roadmap, on how to create great customer experiences. Based on your company’s goals and your user’s needs, we set a direction on how to level with your customer’s expectations, ensuring that you as a company are able to meet and greet your customes during their entire customer journey.

Atcore DxP™: Digital Transformation Progress


Atcore helps leading companies create a structured and formalized strategy, operating model and governance model, which creates progress in your digital transformation which enables companies to play to win in the digital age! Based on your company’s current digital capabilities we set a direction for the short and long term digital transformation.


How we help you digitally transform marketing

Working together with us to develop your digital marketing strategy, gives you

  1. Complete overview your important Customer Journeys.
  2. Real-time updated Customer Journeys.
  3. 24/36 month tactical roadmap.
  4. A strategy book, with business cases, ready to implement.
  5. Change-management best-practice.
  6. Global/local Business operating models and governance.
  7. KPI and Dashboards for continuous data-driven overview.

Let’s talk about, what our strategy and tactics for marketing digitization can do for you.

Sebastian Gullak

CEO, Copenhagen

Mobile: +45 60604060
E-mail: sg@atcore.dk

Our partnerships with global leading technologies and our specialized digital marketing services bring our clients an integrated suite of technology software, platform enabling and marketing services, speeding up their digital transformation.

Working with us


  • 100% Data-Driven

    At its core, data-driven marketing centres on one thing: propelling value by engaging customers more effectively. Delivering the right message, to the right person, at the right place and time.

  • 100% Transparency

    Accountability and transparency are central in everything we do. You get a full understanding of where your investments are going – without hidden fees or black-boxed solutions.

  • 100% Customer-Centric

    The difference between a customer focus and a truly customer-centric approach is looking at your business from the outside-in, from the perspective of the customers, and letting this drive your activities.

  • 100% Performance

    Your business targets are our targets. We align all initiatives with you and your business KPIs. Prepare to be challenged on how to deliver value. Rest assured that your business is the first thing we think about when we wake up in the morning.