Customer Experience 26 Aug 2020 Customer Experience key role in the customer journeys: the centre stage. Nowadays, customers are far more aware, discerning, tech and commercially-savvy, and sophisticated. They tend to educate themselves and to have… Jesper Reinholdt
Customer Experience 13 Feb 2020 Want loyal customers? Start talking about their emotions One of the main trends most companies are investing in within today’s competitive landscape, which has been widely affected by… Sebastian Gullak
Customer Experience 05 Sep 2018 How to improve customer retention in the era of fading brand loyalty? Today’s customers are more demanding than ever. Their expectations and standards are rapidly changing and getting higher and higher. Sebastian Gullak
Customer Experience 20 Jul 2018 Tracking customer journeys’ success: customer service KPIs and metrics The advantages and benefits of implementing customer experience and customer journeys as pillars of your business strategy are countless. Sebastian Gullak
Customer Experience, Personalization 05 Jun 2018 How to improve Customer Experience through Personalization? In today’s hypercompetitive market, which is characterized by dynamic digital advancements, the key to business survival is to invest in… Sebastian Gullak
Customer Experience, Omnichannel 31 May 2018 How to enhance Customer Experience with Omnichannel Support? Currently, as it has been widely demonstrated, customer experience is proven to be as one of the most profitable marketing… Sebastian Gullak
